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Frequently Asked Questions on Support (Updated)


7 replies to this topic

#1
Axium

Axium

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Hello! The staff is well aware of the common errors that keep resurfacing being asked again and again on S4 League so far. Keep in mind that S4 League is still being constantly updated and will fix most of these errors over time. There are other threads that have other info as well to assist you, but here are some of the general support questions that keep getting asked here:

I received a "Failed to connect to Authentification Server (Timeout)" when I try to login, what do I do?

This error message shows up right after logging into connection server and before being able to select a server at all. Make sure your account was registered and have already been verified by alaplaya. Some people have to wait afew days if they recently registered to login on alaplaya site. The login to the servers on S4 League is the same as the Login and Password you use on the forums. Always make sure that the correct Login and Password are imputed when logging in. Also, try to add caps to Login name only at random places to bypass error since the login name isnt case sensitive. (Example: userNamE123) The password should only have following character: A-Z (0-9) (false: -,_,+,§,%, and so on)

I received a "You fail to receive account information.(Timeout)" error now, what do I do?

In order to bypass this errror message, first click on the top right corner of error message pop-up. Then afterwards click Escape on keyboard and it should bypass login error easily and you cna play once again. Please read this thread link to assist you and follow the guide in order to bypass this login as well.

Click

I received a "Connection with relay server has been terminated: Code Error:02" message now, what can I do?

This error seems to be a server-sided issue on alaplaya’s part since this error usually causes most of the people ingame as a whole to disconnect together. It could be caused to so much connections outside of Europe causing players to disconnect from the game client. Regardless, just wait afew minutes and try to relogin again. If needed, check you connection as well.

I received a "Failed to Download Version Information", how can I fix it?

If you are receiving the "Failed to Download Version Information" error, I recommend you to uninstall your S4 League client and install our new client hosts on the S4 League download page on alaplaya site to fix your patch update. And also be sure to check if your PC meets the minimum requirements to run S4 League game and to always update your Graphics Drivers and Direct X (9.0c for XP and DirectX10 for Vista users). You also need ServicePack 3 + Framenetwork 2 .net or 3 of Windows to run properly (Framenetwork 3 is recommended).

I have a "Connection with the game has been terminated" message constantly, why is that?

This one seems to have the most trouble for people when trying to login into the game. There are various methos to go by this error message. One is to see if the are any interferences if you are trying to connect wirelessly. If you are using a regular router such as linksys, it usually connects on a 2wire router, so just set your IP to 192.168.1.254 on firewall settings.

You should also try to refresh your IP Connection from your PC, goto to Start > All Programs > Accessories > Command Prompt from your Computer first. Once the Prompt has opened, type in ipconfig/release. [JUST ipconfig/release] Wait afew seconds, and you will be disconnected from the internet, and it'll show you some text you don't need to worry about. Afterwards, just type ipconfig/renew and you should reconnect, and your IP has been refreshed.


I also suggest to set your Ports to the recommended selection from your firewall. The follwing ports that are recommended for S4 League are TCP 28002 - 28008 - 28012 – 28013. To acces this just goto your Control Panel and click on your firewall icon. From there goto your Exceptions tab and click on the Add Ports Button. In the name field it can be filled as anything as long as you can easily remember it for which port you set it as. (Ex: S4_TCP_28002). Afterwards set 1 of the ports into the Ports field. You must have all four of the Ports on the exceptions list and have it checked off the box next to their name as well to be bypassed.

Image


You can always learn more about Port Forwarding by going to this site:

http://portforward.com/

Another trick is to add s4client.exe, patcher_s4.exe and hsupdate.exe added to exceptions list for the firewall settings as well. Just as before with the Ports setting, just goto your Control Panel and click on your firewall icon. From there goto your Exceptions tab and click on the Add Programs button. From there browse though your programs until you have both s4client.exe, patcher_s4.exe and hsupdate.exe added to the exceptions list.

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Also check to see if you have full permissions on your Administrator account on your PC if running on Windows Vista. And also I recommend you to test your connection by trying to create a new room ingame to see if it allows you to connect. And remember, the servers are based on location in Europe, not p2p, so be aware of latency lagg from other countries if out of EU.

If neither of these tips has helped so far, my last recommendation would be to uninstall S4 League, do a complete virus and spyware scan, do a disk defragmentation and disk scan aswell. Then reinstall S4 League afterwards from a different host on alaplaya site.

My game client tends to freeze up ingame, what can be the cause of this?

My recommendation would be to check if all your graphics cards are up to date. This includes updating your Motherboard, Graphics Card and such. Also test your screen graphics in the options tab by lowering the resolution pixels and such ingame. Another cause could be the RAM as well so look into that and see if you have enough.

For those who have Microsoft XP update DirectX 9.0c:
Click

For those who have Microsoft Vista update DirectX 10:
Click

Im getting a "Data storage medium query" error, why is that?

To fix this error, try to insert a Blank CD (or of another game) and it should correct the error. If not, you may need to reinstall the S4 League client once again.

My Friends List seems to be bugged and can’t add my friends, what can I do?

This is a known bug in beta but will be fixed soon. To add someone, send a friend request to whom youwanna add in the players list. From there The other person accpting it must accept it, then delete the friend. Then that 2nd friend must send you a friend request and you accept it and it should work.

I keep receving a "Disconnected from Chat Server, howcome?

The "Disconnected from Chat Server" is quite common with some users when playing S4 League. It prevents players from chatting ingame and to send PMs as well, but there is no indication yet on why this occurs or when it happens. To fix this error just exit out of S4 League and relogin to the client again.

My PEN Missions were restarted again even though I finished them, what gives?

This is yet another bug found ingame and will be fixed later on. All I can recommend is redo the missions even though you wont regain PEN again if you completed them already.

My items are saying it is unusable but can’t be removed, what should I do?

In order to fix error, make sure you have at least one weapon and one skill in order to join a game room. If you are trying to unequip an item and it does not allow you, see if you can replace the duped weapon slot with a different one instead. Just use a different weapon or skill that you already own and replace it in every weapons/skill slot to clear them all out. If you don't have an extra weapon, use one from a licence test or a 5 hour trial one and try it with that weapon (this includes replacing skill as well). Also check in the inventory of a second/third character that you have on your account and see if unequipping any of those weapons or skills will help as well. Lastly, try and delete the bugged character (if you have two characters on your account so far after reaching level 5) that you have created on your account. Doing this will not delete any items on your character so you don't need to worry about it. Afterwards, just recreate your character again in the deleted slot and it should fix the error message.

Im all out of PEN and can’t join games, what can I do?

Try to spend you items wisely and don’t buy armor too early into the game and invest in weapons and skills instead that are permanent. There are also two types of PEN+ (50% and 100%) which increase ammount PEN per game for 10 hours and can be bought using AP points from Cash Shop on alaplaya. If needed to just recreate another account on the forums, but be warned you cannot have the same name as the last character had.


I keep getting "Network Connect Fail" message, why is that?

This seems to be so far a client-sided issue for people at alaplaya when doing server maintenance. I recommend to just wait awhile before logging in or wait until it is announced that the downtime is over. This also tends to happen when your firewall is blocking the client on S4 League, so please refer to my guide posted above on how to resolve this issue as well.

How can I deactivate the AutoStart from my patcher?

To deactivate the AutoStart from your patcher client on S4 League, you need to first press START Menu and click on RUN on Windows XP/ for Windows Vista: Down left button on desktop to open the Menu > All Programs > Accessories (Tools) > Run. Afterwards for both, write regedit and click on ok and go to the voice HKEY_CURRENT_USER after on SOTWARE > BURDA > S4. Doucle click on AutoStart that appears on the right of the page and at the voice “Value Data” write the number 0. Lastly, close all and restart the game normally. (Thanks to moschina for all the help on this error)

I got a "Hacking Error (204) Message" what is it?

This message seems to occur when there is a program running that is detected by the HackShield as a hacking (ie:XFire). I recommend to close any programs from task manager that may disrupt the client from running and reopen S4 League again.

I hope this guide helped out afew of the users here. I know S4 League is still in the process of updates and alot may change afterwards, so there may be tweaking in thread later on. For more important threads look for these ones stickied as well:

The Central HUD | Q&A and Technical Support Section

solution for You fail to receive account information.(Timeout)


And as always, you can submit a full report of your errors in a ticket to Support Request under the Help tab. The Support Team will be sure to analyze the report submitted and will do their very best to assess the error encountered on S4 League and find a solution to it. USe your verified alaplaya email and password from forum account to login to Support Request Section. If the language on the Support Request is shown in German instead, try clearing all your browing history or use a different internet browser before relogging back in.

If you do encounter any more error for assistance, please notify us here on Support Section of S4 League forums or in chat on alaplaya for further assistance. Hope this helps!

#2
Axium

Axium

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Hello, the Support Thread here has been updated, check it out for any new problems you received on you S4 League client for help! :)

#3
Maurer

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i received a "Failed to Download Version Information", i uninstalled s4 and re installed few times (yesterday s4 was running)...but i continue to receive the same error...the installer was downloaded from alaplaya site, but now the site neither works!
what can i do? i'll wait or what?

thanks in advance :)

#4
_DeathTheKid_

_DeathTheKid_

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Hey There I need some help because i cant get ther help in the support forum
i will ask that question here
i have a broblem :
Posted Image


and I cant ge into the game, what can i do??

>I tried to run the game from"C:/Program Files/alaplaya/S4League/S4_patcher.exe"
>i tried to reinstall
and nothing work or me still same problem

please help me.
thank you

Dan

Please help me

#5
Riley

Riley

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Hey hey, Riley here.
A quick question, not from me, but from a friend.
During a huge lag game she got kicked (game terminated) and later when she came back, 3 weapons and a skill disappeared. All with at least 4hours game time on them. You think it's possible to get them back??
Thanks thanks.

#6
Jio Freedx

Jio Freedx

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Well i un-installed s4 like 2 days ago and tried to re-install it and it install then when i clcik on the patcher it says " Failed to execute self-update file and s4 wont start up T.T


plz help so far im thinking about quitting

because i even tried downloading it from the site and the download takes so effin long O_O

#7
JordashTalon

JordashTalon

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I am also getting "Failed to execute self-update file"

What can I do? very frustrating.

#8
mando799

mando799

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when i click on S4leauge it`s giving me that blank page and when i click start it`s giving me blank login page what should i do i want to fix it fast please !!! 





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